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Workplace Dispute Resolution

Greyhall provides AMDRAS certified mediators to assist parties in identifying issues, exploring solutions, and reaching mutually acceptable agreements. This process is often a cost-effective and a discreet alternative to formal legal proceedings, contributing to the restoration of working relationships and providing a clear path forward.

Workplace mediation offers numerous benefits for organisations seeking to restore and maintain positive working relationships.

What mediation provides

  • Confidentiality: All discussions and agreements are maintained in the highest level of privacy.

  • Voluntariness: Participation in the mediation process is mandatory for all parties involved.

  • Neutrality and Independence: The mediator is an impartial third party with no vested interest in the outcome of the dispute.

  • Structure: The mediator guides the conversation through a predefined process to ensure that all pertinent issues are addressed.

  • Problem-Solving Focus: The objective is to identify creative and mutually beneficial solutions that parties can agree upon to enhance their working relationship.

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What is the mediation process?

  • Preparation: Parties may provide statements to the mediator, outlining their positions on the underlying issues.

  • Facilitated Discussions: The mediator facilitates structured conversations, enabling each party to express their perspective, feel heard, and identify the core concerns.

  • Identifying Solutions: With the mediator’s guidance, parties explore potential options and collaborate towards a compromise.

  • Reaching Agreement: The primary objective is to establish a mutually acceptable agreement that addresses the dispute and facilitates a positive resolution.

When is mediation appropriate?

  • Misunderstandings and Personality Clashes: Situations arising from differing opinions or working styles.

  • Grievance Management: When parties consent to explore a mediated process for addressing their grievances.

  • Prevention of Formal Action: To resolve issues before they escalate into formal legal proceedings or disciplinary actions.

What is the value of mediation?

  • Restoring Relationships: Improving and Maintaining Ongoing Working Relationships

  • Cost-Effectiveness: Mediation is generally less expensive than formal legal action or lengthy investigations.

  • Speed and Discretion: Mediation provides swift resolutions while safeguarding privacy and minimising disruption to the broader workforce.

  • Improved Communication: Mediation facilitates the restoration of communication channels and fosters a more positive work environment.

  • Mutually Satisfactory Outcomes: Mediation empowers parties to find mutually agreeable solutions, leading to more sustainable agreements.